FAQ

Question: Will there be a tracking number provided to the customer after placing an order?

Answer: Yes. The customer will be provided a tracking number when the product will be shipped to the customer's address. Please note as the products are manufactured upon receiving the order so there will be some time required for product manufacturing. Once manufactured the product will be shipped and the customer will be notified with an email which will include the tracking number.

Question: How long is the shipping timeframe once an order is placed?

Answer: Once an order is received then the manufacturing of the product starts at our partner's manufacturing facility overseas. After the product is manufactured the product is shipped to the customer's address. For the total time, it takes between 2 - 4 weeks depending on the products. Please refer to our Shipping Policy for specific shipping timeframe.